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FRECUENTLY ASKED QUESTIONS

 

HOW CAN I PAY?

You can use any of the cards listed below to pay for your order. Your details are safe with us as we take security very seriously indeed.

Aceptamos VISA, MasterCard, PayPal, AMEX e VISA Electron

We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

 

THE PRICE HAS CHANGED SINCE I ORDERED IT. CAN I GET A REFUND?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not to refund the difference.

 

DO I HAVE TO CREATE AN ACCOUNT TO SHOP WITH YOU?

No, it's not necessary. You can shop in DECOLOVIN as a guest.

 

CAN YOU GIVE ME MORE INFORMATION ABOUT A PRODUCT?

We try to give you as much useful info as we can about all our products, including:

  • - A detailed description
  • - Pictures
  • - A catwalk video in some products
  • - Dimensions
  • - How to care for your item

If there is other information you feel should be available, let us know.